Getting started.
Who this helps
Anyone who has concerns about how a child's case is being handled by Maine DHHS Child Protective Services. Toll-free line also available at 1-866-621-0758.
How they can help.
The Maine Child Welfare Ombudsman is an impartial state office that assists people with resolving concerns and complaints about how Maine DHHS Child Protective Services is handling a child's case. Anyone can file a complaint, including foster parents, biological parents, relatives, or concerned community members. The office investigates complaints, provides resources on child welfare law, and offers advocacy support. They cannot respond to emergencies (call 911 or the child abuse hotline for those).
- Investigation of complaints about CPS case handling
- Child welfare law information and resources
- Advocacy support for families in the child welfare system
- Impartial review of DHHS actions
Before you get started.
Check how the service works, when it is available, and any costs. Ask about communication or accessibility support if you need it.
Call with your questions