Getting started.
Who this helps
Residents of nursing homes, assisted living facilities, and residential care facilities in Maine. Also serves recipients of home care, adult day services, and hospice care, and their families.
How to get started
Call the toll-free number to speak with an ombudsman. They will listen to your concern, explain your rights, and work with you to develop a plan to resolve the issue. All contacts are confidential.
How they can help.
The Maine Long-Term Care Ombudsman Program is an independent, nonprofit advocacy organization that serves older adults and people with disabilities who receive long-term care services. All services are free and confidential.
- Complaint investigation and resolution
- Advocacy for nursing home residents
- Assisted living and residential care advocacy
- Home care service advocacy
- Hospital patient advocacy
- Information about long-term care options
- Guidance on service access and payment
- Education on residents' rights
What to have ready.
Any documentation related to your concern, such as care plans, facility correspondence, billing statements, or written complaints.
Call with your questions