Getting started.
Who this helps
Veterans, service members, and their families seeking help with VA benefits.
How to get started
A VA representative can discuss benefits-related questions with you. Benefit counselors can help you learn about Veterans Service Organizations and find an accredited representative.
Book through VERA.
Use the Visitor Engagement Reporting Application (VERA) on VA.gov to schedule, reschedule, or cancel a Public Contact Team appointment. The team also accepts walk-ins at Togus. Visitors for other Regional Office services need appointments.
Go to Building 248.
Public Contact Team services are on the second floor at 1 VA Center in Augusta.
How they can help.
The office helps with disability compensation, education benefits, pensions, and home loans. Benefit counselors can also help people learn about Veterans Service Organizations and find an accredited representative.
- Disability compensation information
- Education benefit help
- Pension benefit help
- Home loan benefit help
- Help finding a Veterans Service Organization or accredited representative
A few questions before you go.
Bring a copy of your discharge or separation papers and relevant medical records. Have your Social Security number and direct deposit information ready, plus your dependents' birth dates and Social Security numbers if applicable.
- Can the office help with my benefit question?
- Will I need an appointment for my visit?
- What records should I have ready?
- Can my family member come with me?